Many Progressive Web Apps (PWAs) face issues with offline mode functionality, particularly due to inconsistent service worker implementations across different browsers. This problem affects both developers and users, leading to poor user experiences and negative reviews.
Developers may spend significant time and resources building and testing offline features, only to find out that these features do not work consistently across all browsers. Users, on the other hand, face frustration and loss of data when offline features fail to work as advertised.
Pain Points
- Inconsistent service worker implementations across browsers
- Loss of user data when offline features fail
- Negative user reviews and ratings due to unreliable offline functionality
- Significant time and resources spent on testing and fixing offline features
- User frustration and distrust in the application
This one stings to write. We built a little task management PWA with my roommate back in August of 2025. One of our main selling points was that it worked offline and added tasks even without the internet. We tested the hell out of it. service workers, cache API, the whole deal. And it worked flawlessly and we were so proud. Now, Fast forward to last week. Our app store rating 3.1 stars the reviews were brutal "offline mode doesn't work. tried on plane, nothing saved" "says it works offline but lost all my tasks when Wi-Fi came back" "false advertising tbh" I was SO confused because it worked perfectly for me. opened dev tools, went offline, added tasks, went back online - everything synced. Then i checked our analytics chrome users: offline mode success rate 94% safari users offline mode success rate 38% oh no!!!. We got to know that safari's service worker implementation is... how do i put this nicely like it’s Complete garbage. Specifically, Safari doesn't cache POST requests with service workers. Our app's core action was submitting a new task (POST request). So when iOS users went offline and added tasks, the service worker just... silently failed. they'd see the task in the UI (optimistic update), reconnect to Wi-Fi, and Boom!!! it's gone. I shipped a flagship feature that literally didn't work for 60% of mobile users. And the worst part? i only tested on chrome. my MacBook, my android phone, chrome dev tools. never once opened safari dev tools. We spent the last 4 days rebuilding with indexedDB + a sync queue that batches requests when connection returns. Now it actually works on safari. The new ratings were 4.2 stars and climbing. Now suggestions….If you're building a PWA and marketing offline functionality, TEST ON SAFARI and I would suggest testing it on drizz(dot)dev or xyz or any other tool out there. And don’t just "open it and click around" but actually profile the service worker behavior. safari and chrome are not the same. And from now ain’t no way we are using "works offline!" as a marketing point again…. until we've tortured tested it on every browser lol….
This one stings to write. We built a little task management PWA with my roommate back in August of 2025. One of our main selling points was that it worked offline and added tasks even without the internet. We tested the hell out of it. service workers, cache API, the whole deal. And it worked flawlessly and we were so proud. Now, Fast forward to last week. Our app store rating was 3.1 stars the reviews were brutal "offline mode doesn't work. tried on plane, nothing saved" "says it works offline but lost all my tasks when Wi-Fi came back" "false advertising" I was SO confused because it worked perfectly for me. opened dev tools, went offline, added tasks, went back online - everything synced. Then i checked our analytics chrome users: offline mode success rate 94% safari users offline mode success rate 38% oh no!!!. We got to know that safari's service worker implementation is... how do i put this nicely like it’s Complete garbage. Specifically, Safari doesn't cache POST requests with service workers. Our app's core action was submitting a new task (POST request). So when iOS users went offline and added tasks, the service worker just... silently failed. they'd see the task in the UI (optimistic update), reconnect to wifi, and Boom!!! it's gone. I shipped a flagship feature that literally didn't work for 60% of mobile users. And the worst part? i only tested on chrome. my macbook, my android phone, chrome dev tools. never once opened safari dev tools. We spent the last 4 days rebuilding with indexedDB + a sync queue that batches requests when connection returns. Now it actually works on safari. The new ratings were 4.2 stars and climbing. Now suggestions….If you're building a PWA and marketing offline functionality, TEST ON SAFARI and I would suggest testing it on drizz(dot)dev or xyz or any other tool available. And don’t just "open it and click around" but actually profile the service worker behavior. safari and chrome are not the same. And from now ain’t no way we are using "works offline!" as a marketing point again…. until we've tortured tested it on every browser lol….