When hiring new employees, especially for roles like bookkeeping, the onboarding process can be time-consuming and inefficient. This is particularly true for small business owners who may not have documented their standard operating procedures (SOPs). The lack of documentation leads to repeated questions and increased administrative work, which can negate the benefits of hiring additional help.
Pain Points
- Time-consuming onboarding process
- Repeated questions from new hires
- Lack of documented standard operating procedures (SOPs)
- Increased administrative workload
- Inefficient knowledge transfer
Brought on a part-time bookkeeper in February to free up my time. Instead I've spent the last three weeks onboarding her, fixing her access to every tool, and answering the same questions about how we do things. Realized I have zero documentation for any of our processes — it's all just in my head. Did anyone actually write SOPs before hiring or did you figure it out after?